Couriers and Deliveries
For our deliveries we use the following carriers: BRT, DHL, SDA
The courier in charge will make three delivery attempts during the day, if he does not find anyone at home, he will leave a notice of non-delivery which will contain a telephone number to contact.
Our customer service will, however, follow the shipment of the ordered products step by step, and will contact you personally if there are any delays in the delivery of the goods.
The ordered products are delivered to the postal address specified by the Customer at the time of the order request. By registering on the site, you will be able to access the section reserved for your personal account through which you can change and manage the shipping address.
The order status will always be available in the "My orders" section.
Deliveries are made from Monday to Friday, excluding national holidays. Special requests for times and preferential days can be included in the Order Notes item.
When the order is delivered to the express courier, an e-mail will be sent containing a link to verify the online tracking of your package from taking charge of the courier to actual delivery.
The delivery is considered completed when the product is made available to the Customer at the address specified in the order form.
Upon delivery of the Products by the courier appointed by Pastificio Giannobile, the Customer is required to scrupulously check:
- that the package is intact
- that the number of pieces delivered corresponds to what is indicated in the transport document
All goods travel at our risk, in case of damage we ask you to accept the package with reserve. Please read carefully the methods expressed on the Deliveries page.
In the event of non-delivery due to the absence of the recipient at the address specified on the third failed delivery attempt, you will be contacted by Pastificio Giannobile in order to arrange an appointment for delivery.
If also in this case the recipient is absent, the package will be returned to Pastificio Giannobile.
After 30 days from the date on which the Products covered by the order were returned to Pastificio Giannobile due to the impossibility of carrying out the delivery, the contract will be considered terminated and the purchase order canceled pursuant to art. 1456 of the Italian Civil Code
Pastificio Giannobile will reimburse the sum paid - with the exception of highly perishable products - by the Customer, net of the costs of returning the Products and the costs of custody of the same at the branch of the courier appointed for delivery.
The termination of the contract and the refund amount will be communicated by e-mail. The refund amount will be credited to the payment method used by the Customer for the purchase.
In the event that, before the expiration of the thirty days, the Customer requests to receive the purchased Products again, Pastificio Giannobile will proceed with the new delivery upon charge, in addition to the costs of the same, the costs of returning the Products to Pastificio Giannobile and the costs of custody.
Why can't food be returned?
To protect our customers and for hygienic reasons you can exercise the right of withdrawal only for products that can be put back on the market without endangering the health of consumers.
Precisely for this reason it is not possible to return food products for which it is not possible to guarantee adequate conservation.