Customer service

We are at the service of our customers… How we can improve the service to our customers. Detailed information on products Do you need more information about ingredients, allergens, do you have particular intolerances? Do you follow a particular diet? Do you want to know our producers better? Write to us in complete peace of mind at: clienti@pastificiogiannobile.com Lack of conformity In case of lack of conformity of Products sold by Pastificio Giannobile, the Customer must immediately contact the email address clienti@pastificiogiannobile.it The legal guarantees provided for the sale of the Products apply by articles 129, 130 and 132 of the Consumer Code. The Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to a suitable reduction in the price or to terminate the contract. The Customer loses these rights if he does not report the lack of conformity to Pastificio Giannobile within two months from the date on which he discovered the defect. Errors The information relating to the Products provided through the Site is constantly updated, however it is not possible to guarantee the complete absence of errors. Pastificio Giannobile reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice. Except for willful misconduct or gross negligence, any right of the Customer to compensation for damages or the recognition of compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial. , of an order. Pastificio Giannobile promotes the responsible consumption of alcohol and excludes any responsibility at its own expense, except for willful misconduct or gross negligence, in the event of a purchase made by children under 16. Complaints Any complaint must be forwarded to Pastificio Giannobile by sending an email to clienti@pastificiogiannobile.com We will be happy to accept all your advice in order to improve our customer and adult service, to send orders via the order form online.