1. The contract stipulated between Giannobile SRL (Pastificio Giannobile) and the Customer must be considered concluded with the acceptance, even if only partial, of the order by (Pastificio Giannobile). This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions.
2. If the Customer is a consumer (ie a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these conditions general sales, in compliance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling.
3. Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order.
1.1 https://pastificiogiannobile.it/com: is the electronic store called (Pastificio Giannobile) owned by the Company Giannobile SRL Via San Tommaso 131, Perano 66040 (CH) Italy which intends to sell food products belonging to its own assortment.
1.2 "Products": are all products and / or goods marketed by (Pastificio Giannobile) and forming part of its assortment. "Customer": is the purchaser of the Products who holds the status of consumer, meaning the natural and legal person who makes the purchase for purposes not related to any commercial or professional activity carried out.
1.3 "Site": is the set of web pages relating to https://pastificiogiannobile.it/com
1.4 "Offers": are the sales made by https://pastificiogiannobile.it/com for all or part of the Products and for limited periods of time with a discount on the normal sale price.
1.5 "Special Offers": are sales that provide for the sending of a free product to the Customer together with one or more purchased Products.
1.6 "Purchase": is the purchase order with delivery of the Products in days following that of transmission of the order by the Customer at https://pastificiogiannobile.it/com
1.7 "Home delivery": is the purchase order with delivery of the Products to the address indicated by the Customer in the purchase order as the shipping address.
1.8 "Login": is the area within which the customer can view his data and possibly proceed with the modification and / or cancellation.
2. SCOPE OF APPLICATION
2.1 The General Conditions are an integral part of any proposal, purchase order and purchase order confirmation of the Products marketed by https://pastificiogiannobile.it/com in force on the date of the relevant order.
2.2 The General Conditions exclusively concern the sale to a consumer Customer, as specified above.
3. CONTRACTUAL FORMALIZATION
3.1 All contracts are concluded exclusively with the access by the Customer to the Site, using remote communication technology through the Internet.
3.2 The purchase of what is requested will be completed through the following stages:
3.2.1 By sending the order, you send https://pastificiogiannobile.it/com a purchase proposal for the selected product or products, manifested online. The sending of the purchase order implies the consent (pursuant to art.10 DL 185/1999) to receive subsequent communications from https://pastificiogiannobile.it/com, aimed exclusively at the conclusion and execution of the contract of sale.
3.2.2 All purchase orders sent to https://pastificiogiannobile.it/com must be exactly completed in their entirety and must contain the elements necessary for the exact identification of the Products ordered, the Customer and the place of delivery of the Products. 3.2.3 https://pastificiogiannobile.it/com reserves the right not to accept orders that are incomplete or not properly completed.
3.2.4 https://pastificiogiannobile.it/com confirms the purchase request by e-mail message, which will contain: information concerning the conditions of sale, pursuant to art. 4 DL 185/1999. The order confirmation is valid as acceptance of the purchase proposal.
3.2.5 The contract is concluded, and is binding for both parties, when the purchase order confirmation is sent to the Customer.
3.2.6 If the request that the Customer has made through the order exceeds the quantity available for a given item, https://pastificiogiannobile.it/com will accept the purchase limited to what is actually available in its virtual warehouse. It will be the responsibility of the Customer Service of https://pastificiogiannobile.it/com to make known (by telephone, fax or e-mail) to the Customer whether or not the products ordered will be available in the future.
4. DELIVERY TIMES AND METHODS
4.1 https://pastificiogiannobile.it/com will deliver the Products to the Customer, selected and ordered in the manner indicated under "Deliveries", by means of trusted couriers.
4.2 Delivery takes place, for purchases, within the times indicated (variable by region and state) under "Deliveries" and in the time slot indicated by the Customer in the purchase order if a preference has been given. (Please indicate always a telephone number in case problems arise for the courier)
4.3 In any case, delivery times, in accordance with the provisions of art. 6 of Legislative Decree no. 185/1999, are not more than 30 days from the day following that of transmission of the order to https://pastificiogiannobile.it/com.
4.4 The transport of the goods is subject to charges. The amount is indicated in the "Shipping Cost" item.
4.5 The delivery of the Products is subject to the payment, by the Customer, of the relative price with the means chosen from those made available on the site https://pastificiogiannobile.it/com and illustrated under the heading "Type of payment".
4.6 Delivery terms and conditions other than those provided for in the General Conditions must be agreed in advance between the Customer and https://pastificiogiannobile.it/com and accepted in writing by the latter.
4.7 The tax documentation (invoice) is issued upon request by https://pastificiogiannobile.it/com, and simultaneously delivered to the customer, upon delivery, upon signature of the transport document or electronically by sending an e-mail containing the invoice attached.
5.1 All sales prices of the Products indicated on the Site are expressed in Euros.
5.2 Unless otherwise indicated, the prices of the Products include VAT and all other taxes.
5.3 The prices of the individual Products, indicated on the Site from time to time, cancel and replace the previous ones.
5.4 The prices applied are those indicated on the Site at the time of the purchase order by the Customer.
6. FEATURES AND AVAILABILITY OF PRODUCTS
6.1 The Products are not supplied on trial. The Customer is responsible for choosing the Products ordered and for their compliance with their needs.
6.2 In case of unavailability of one or more Products, https://pastificiogiannobile.it/ proceeds with the delivery of the other Products ordered by the Customer; in this case, the partial delivery of the ordered Products is considered valid and does not give the Customer the right to refuse delivery, nor to any compensation or indemnity of any kind.
7. LIABILITY OF THE SITE
7.1 https://pastificiogiannobile.it/com assumes no responsibility for disservices attributable to force majeure of any nature and kind, if it fails to execute the contract within the time agreed. Causes of force majeure are, by way of example and not limited to, the provisions of the Public Authority, the strike of its employees or of the carriers of which https://pastificiogiannobile.it/comsi avails itself, as well as any other circumstance that is outside the control of the latter.
8. OBLIGATIONS OF THE CUSTOMER
8.1 The Customer undertakes, once the online purchase procedure has been completed, to print and keep these General Conditions.
8.2 The information contained in the General Conditions must be viewed and accepted by the Customer before sending the purchase order, in order to fully satisfy the condition set out in art. 3 and 4 of Legislative Decree no. 185/1999. Acceptance takes place by marking the appropriate space on the site. Failing this, the order cannot be executed.
8.3 The Customer undertakes, before the conclusion of the online purchase procedure, to request the issuance of the invoice, indicating the tax data as required by art. 22, paragraph 1, n. 1) of the Presidential Decree n. 633/1972 which states: The issuance of the invoice is not mandatory, if it is not requested by the customer no later than the time of carrying out the operation.
9. RIGHT OF WITHDRAWAL
Beyond the laws, we are interested in an ongoing relationship with each of our customers, so we guarantee maximum attention to every need and full availability to solve any problems. Https://pastificiogiannobile.it/com fully adheres to the Consumer Code issued with Legislative Decree 6 September 2005, n. 206, based on art. 7 of the delegated law of 29 July, n. 229, relating to the reorganization of the current provisions on consumer protection which includes most of the provisions issued by the European Union over the last twenty-five years for consumer protection. For the obligations deriving from participation in the Union, these rules have also been implemented by the Italian State.
The Right of Withdrawal consists in the possibility for the consumer to withdraw, within fourteen working days, from any purchase made remotely and receive a full refund of the expense incurred for the purchase without any penalty, just as set out in Legislative Decree no. Lgs 185 of 22/05/99 which obviously also includes purchases made via the Internet. The only expenses not reimbursed will be those of shipping, which are excluded from the discipline referred to in decree law 185/99.
It should be noted that Community legislation provides that the right of withdrawal can be exercised only by natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity.
The right of withdrawal, therefore, CANNOT be exercised by legal persons and natural persons acting for purposes related to a commercial activity. The right of withdrawal also excludes purchases made by resellers or by subjects who in any way purchase for resale to third parties. The right of withdrawal does not apply to the supply of food which, by its nature, cannot be returned or is liable to deteriorate or expire rapidly. In order to exercise the right of withdrawal, simply download this model directly from here if you wish to withdraw from the purchase while the goods are being delivered, you must send a registered letter with return receipt. in which the desire to return the goods is expressed. The right of withdrawal can be exercised by the natural person who made the purchase. Legal persons DO NOT enjoy the benefit of exercising the right of withdrawal. The right of withdrawal is totally lost if the returned product is not intact, that is:
1. Lack of original packaging.
2. Absence of integral elements of the product.
3. Damage to the product for reasons other than transport.
After making the purchase, if you want to exercise the right of withdrawal, you need to proceed in the following way:
Within 14 days of receipt of the goods, send a registered letter with acknowledgment of receipt to: Società Giannobile SRL Via San Tommaso 131, Perano 66040 (CH)
1. Anticipate the communication by e-mail to email@example.com or by telephone by contacting the number +39 0872 896409
2. The operator who will have received the call or email will arrange an appointment for the collection of the package which must STRICTLY contain all the elements as per the previous list mentioned above.
3. https://pastificiogiannobile.it/com after verifying the integrity of all components of the product and related accompanying elements, will proceed with the refund of the amount paid except for shipping costs, the refund will be made within 14 days from the above checks. ATTENTION:
not all products can be returned, the law DOES NOT ALLOW THE RETURN of perishable food products. Why is it not possible to return food products? To protect our customers and for hygienic reasons, you can exercise the right of withdrawal only for products that can be put back on the market without endangering the health of consumers. Precisely for this reason it is not possible to return food products of which it is not possible to guarantee adequate conservation.
10. PROTECTION OF MINORS
10.1 Children under the age of 18 are not authorized, except under the control of an adult family member, to transmit orders via the online order form.
For deliveries to small islands and to Free zones a further 15,00€ will be debited for each delivery box